Privacy Policy

1. Who We Are

Air Conditioning Johannesburg operates as a quote-request and lead-generation platform at https://airconditioning-johannesburg.co.za. This privacy policy explains how we collect, use, and handle personal information submitted through this website.

Personal information collected through this website is handled in accordance with applicable South African data protection law, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

If you have questions about this policy, contact us at info@airconditioning-johannesburg.co.za.

2. Information We Collect

We collect personal information that you provide directly when using this platform, including:

• -Your name
• -Your phone number
• -Your email address
• -Your location or selected service area
• -Details about the service you are requesting quotes for
• -Any additional information you include in the message field of our forms

We do not collect sensitive personal information such as identity documents, financial account details, or health information through this platform.

3. How We Use Your Information

The information you submit through our quote request or contact forms may be used to:

• -Share your request with relevant independent local service providers in your area so they may respond with their availability and pricing.
• -Respond to general enquiries submitted via our contact form.
• -Operate and improve this platform.

4. Sharing Your Information

When you submit a quote request, your contact details and request information may be shared with one or more independent local service providers who cover your selected area. These providers are independent third parties and not employees or agents of this platform.

We do not sell your personal information to third parties. We do not share your information with unrelated businesses or marketing organisations.

We use Web3Forms to process form submissions. Your submission data passes through their service. Please review their privacy policy for details on how they handle data.

5. Cookies and Analytics

This website may use basic session cookies required for normal website operation. We may also use anonymous analytics tools to understand how visitors use the site (for example, which pages are viewed most frequently). These analytics tools do not collect personally identifiable information.

You can disable cookies in your browser settings. Disabling cookies may affect the functionality of some features on this website.

6. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Quote-request details are retained for up to 12 months to allow independent contractors to respond and to handle any follow-up queries, after which they are deleted or anonymised unless a longer retention period is required by law.

7. Your Rights

Subject to applicable South African data protection law, including POPIA, you may have the right to:

• -Request access to the personal information we hold about you.
• -Request correction of inaccurate or incomplete information.
• -Request deletion of your personal information, subject to any legal retention requirements.
• -Object to or restrict certain uses of your personal information.
• -Withdraw consent for the use of your information at any time, where processing is based on consent.

To exercise any of these rights, contact us at info@airconditioning-johannesburg.co.za.

8. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available at this URL. Continued use of this platform after changes are published constitutes acceptance of the updated policy.

9. Contact

For any privacy-related questions or requests, contact us at:

• -Email: info@airconditioning-johannesburg.co.za

10. How We Safeguard Your Information

In line with the security-safeguards requirement of POPIA (section 19), we apply reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, alteration or disclosure. These include encrypted (HTTPS) transmission, limiting access to the systems that receive quote requests to those who need it, and not storing more personal information than is necessary to respond to your enquiry. No method of transmission or storage is completely secure, but we take reasonable steps to safeguard your information.

11. Information Officer

As required by POPIA, the responsible party has an Information Officer who is accountable for how personal information is handled and for responding to data-subject and access requests. Under POPIA the Information Officer is the head of the responsible party by default. You can reach the Information Officer by email at info@airconditioning-johannesburg.co.za.

12. Access to Information (PAIA)

Requests for access to records held by this platform are dealt with under the Promotion of Access to Information Act (PAIA). Our PAIA manual is available on request by emailing info@airconditioning-johannesburg.co.za.

13. Complaints to the Information Regulator

If you are not satisfied with how your personal information has been handled, you have the right to lodge a complaint with the Information Regulator (South Africa). Current contact details and the complaint process are available at inforegulator.org.za.